Our Booking Process
Home / Our Booking Process
📋 Simple & Transparent

Our Booking Process

From your first enquiry to arrival at the airport — here's exactly how we work together.

01

Send Your Enquiry

Fill in our quick enquiry form or WhatsApp us directly. Tell us your travel dates, group size, budget range, and any special interests. No obligation at this stage.

⏱ Response within 2 hours
02

Free Consultation Call

One of our Tanzania specialists calls or Zooms with you to understand exactly what you're looking for. We ask the right questions so we don't send you a generic brochure.

🗓 Book a time that suits you
03

Personalised Itinerary

We craft a custom day-by-day itinerary — parks, lodges, activities, and transfers — tailored specifically to your group. We'll revise it as many times as needed.

✏️ Unlimited revisions
04

Confirm & Deposit

When you're happy with the itinerary, confirm with a 30% deposit. We then lock in all your accommodation and vehicle bookings.

💳 Secure payment (card / bank transfer)
05

Pre-Travel Support

We send you a detailed trip dossier with packing advice, health tips, contact numbers, and a day-by-day briefing. Our team is on call throughout.

📞 Support 7 days a week
06

Welcome to Tanzania!

Your driver-guide meets you at the airport. From here, you're in expert hands for every moment of your safari.

🦁 Welcome to Tanzania!

Frequently Asked Questions

How far in advance should I book?
We recommend booking at least 3–6 months ahead for peak season (July–October) to secure your preferred lodges. Last-minute bookings are sometimes possible but choice is limited.
What is your cancellation policy?
Cancellations more than 90 days before departure receive a full refund minus the deposit. 60–89 days: 50% refund. Less than 60 days: no refund. We strongly recommend travel insurance.
Do I need travel insurance?
Yes — comprehensive travel insurance including emergency medical evacuation is strongly recommended and required by most lodges for fly camping activities.
Can you accommodate dietary requirements?
Absolutely. We pass all dietary requirements directly to our lodges and camps well in advance. Vegetarian, vegan, halal, kosher, gluten-free — all are catered for at most properties.

Ready to Start Planning?

Send us your travel dates and we'll come back with a personalised itinerary within 24 hours.

BOOKING INQUIRY

Contact Form Demo

We are true experts when it comes to Tanzania. We live, work and travel here. Serengeti African Tours arranges lodge and camping safaris, trekking and hiking tours and beach holidays. We carefully select our well-trained guides, drivers, cooks and porters.

Address

Pangani Street, Arusha
Tanzania – East Africa

Phone

Email